Patient Satisfaction

/Tag:Patient Satisfaction

Abstract Number: 300

DOES EHR EFFICIENCY AFFECT QUALITY OF CARE FOR HOSPITAL MEDICINE PHYSICIANS?

Background: Hospitalists balance efficiency and quality in their daily practice. How a physician’s time management affects care quality is unknown. Accordingly, we aimed to compare the EHR efficiency of hospitalists, as measured by their time [...]

By | 2019-03-18T17:55:39+00:00 March 18th, 2019|Hospital Medicine 2019, Quality Improvement, Research|Comments Off on DOES EHR EFFICIENCY AFFECT QUALITY OF CARE FOR HOSPITAL MEDICINE PHYSICIANS?

Abstract Number: 315

PROJECT TOPS: TOTAL OVERSIGHT OF PATIENT SATISFACTION

Background: Patient experience is one of the key foundations of quality care. The Hospital Consumer Assessment of Healthcare Providers and Systems Survey (HCAHPS) is the standard measurement of patient experience, and higher scores have been [...]

By | 2019-03-11T14:23:26+00:00 March 11th, 2019|Hospital Medicine 2019, Innovations, Quality Improvement|Comments Off on PROJECT TOPS: TOTAL OVERSIGHT OF PATIENT SATISFACTION

Abstract Number: 268

A PATIENT-CENTRIC APPROACH TO IMPROVING COMMUNICATION ABOUT MEDICATIONS IN THE IN-PATIENT ENVIRONMENT

Background: Discharge from an in-patient hospital stay is a critical opportunity to teach patients about their medications. Communication about medications and appropriate transition of care are two domains of the Hospital Consumer Assessment of Healthcare [...]

By | 2019-03-11T14:22:18+00:00 March 11th, 2019|Hospital Medicine 2019, Innovations, Quality Improvement|Comments Off on A PATIENT-CENTRIC APPROACH TO IMPROVING COMMUNICATION ABOUT MEDICATIONS IN THE IN-PATIENT ENVIRONMENT

Abstract Number: 53

IMPROVING PATIENT EXPERIENCE IN AN ACADEMIC CENTER BY ROUTINELY INTRODUCING PHYSICIAN TEAM MEMBER BY THEIR RESPECTIVE ROLE

Background: In an academic center, a physician team may be comprised of medical students, interns, residents, fellows and an attending. Patients encounter multiple members from the same physician team and this often leads to confusion [...]

By | 2019-03-11T14:17:12+00:00 March 11th, 2019|Communication, Hospital Medicine 2019, Research|Comments Off on IMPROVING PATIENT EXPERIENCE IN AN ACADEMIC CENTER BY ROUTINELY INTRODUCING PHYSICIAN TEAM MEMBER BY THEIR RESPECTIVE ROLE

Abstract Number: 45

DAILY STANDARDIZED MULTIDISCIPLINARY BEDSIDE ROUNDS IMPROVE PATIENT SATISFACTION AND CARE TRANSITIONS

Background: Physicians and nurses often overestimate patients' understanding of their illness, medications, treatments, and care plans. Fragmented discussions can lead to inconsistent conveyance of key information to patients and their caregivers. Multidisciplinary bedside rounds are [...]

By | 2019-03-11T14:17:02+00:00 March 11th, 2019|Communication, Hospital Medicine 2019, Innovations|Comments Off on DAILY STANDARDIZED MULTIDISCIPLINARY BEDSIDE ROUNDS IMPROVE PATIENT SATISFACTION AND CARE TRANSITIONS

Abstract Number: 43

PATIENT PERCEPTION OF TIME SPENT BY PHYSICIAN AT BEDSIDE AND PATIENT SATISFACTION

Background: Understanding communication between providers and patients is key to providing patient-centered care. We sought to determine if patient’s perception of time spent by physician at bedside is associated with patient satisfaction with physician communication.Methods: [...]

By | 2019-03-11T14:17:00+00:00 March 11th, 2019|Communication, Hospital Medicine 2019, Research|Comments Off on PATIENT PERCEPTION OF TIME SPENT BY PHYSICIAN AT BEDSIDE AND PATIENT SATISFACTION

Abstract Number: 41

PERCEIVED BARRIERS TO SEATED PHYSICIAN-PATIENT INTERACTIONS AMONG INTERNAL MEDICINE HOUSESTAFF

Background: Sitting at the bedside improves patients’ perception of their interactions with their physicians. Despite these data, prior work shows that medicine interns sit during only 9% of observed physician-patient interactions. We aimed to assess [...]

By | 2019-03-11T14:16:57+00:00 March 11th, 2019|Communication, Hospital Medicine 2019, Research|Comments Off on PERCEIVED BARRIERS TO SEATED PHYSICIAN-PATIENT INTERACTIONS AMONG INTERNAL MEDICINE HOUSESTAFF

Abstract Number: 22

TOPIC MODELING TO EVALUATE HOSPITAL GOOGLE REVIEWS

Background: With access to big data in medicine, it is becoming increasingly necessary to use tools to automate the pooling of data into relevant thematic structures. Topic modeling is most often used to uncover these [...]

By | 2019-03-18T13:57:46+00:00 March 11th, 2019|Finalist Posters - Innovations, Hospital Medicine 2019, Innovations, Technology in Hospital Medicine|Comments Off on TOPIC MODELING TO EVALUATE HOSPITAL GOOGLE REVIEWS

HM2018 Abstract Number: 273

Effect of Unit-Level Cessation of Intravenous Push Opiate Use on Patients’ Pain Experience and Hospital Length of Stay

Background: Opiates, frequently used to provide analgesia, are associated with post-analgesia related tolerance effects such as hyperalgesia and hyperkatifeia, which lead to worsening of the pain experience. Patients can subsequently experience dissatisfaction with their care [...]

By | 2018-03-19T15:44:21+00:00 March 19th, 2018|Innovations, Quality Improvement, Uncategorized|Comments Off on Effect of Unit-Level Cessation of Intravenous Push Opiate Use on Patients’ Pain Experience and Hospital Length of Stay

HM2018 Abstract Number: 220

IMPROVING DISCHARGE COMMUNICATION: THE EXCELLENT COMMUNICATION LEADS TO IMPROVED PATIENT SATISFACTION AND EXPERIENCE (ECLIPSE) PROJECT

Background: The hospital discharge is one of the most important aspects of a patient’s hospitalization, yet in residency training, this process often goes overlooked. Most residents are never properly taught how to effectively discharge a [...]

By | 2018-03-19T13:23:18+00:00 March 19th, 2018|Hospital Medicine 2018, Innovations, Quality Improvement|Comments Off on IMPROVING DISCHARGE COMMUNICATION: THE EXCELLENT COMMUNICATION LEADS TO IMPROVED PATIENT SATISFACTION AND EXPERIENCE (ECLIPSE) PROJECT

HM2018 Abstract Number: 270

PAIN MANAGEMENT IN THE ERA OF OPIOID ADDICTION

Background: Hospitals are compelled by a variety of factors to optimize patient satisfaction. Pain management has been identified as an important determinant of overall inpatient satisfaction. However, effective pain management may be more challenging in [...]

By | 2018-03-19T13:16:21+00:00 March 19th, 2018|Hospital Medicine 2018, Innovations, Quality Improvement|Comments Off on PAIN MANAGEMENT IN THE ERA OF OPIOID ADDICTION

HM2018 Abstract Number: 317

TOC ROUNDS: THE RIGHT RECIPE FOR REDUCING LENGTH OF STAY

Background: The 2001 Institute of Medicine Report Crossing the Quality Chasm cited a lack of care coordination as a contributing factor to the “chasm” between evidence-based and delivered care and suggests team-based models of care [...]

By | 2018-03-19T13:04:42+00:00 March 19th, 2018|Hospital Medicine 2018, Innovations, Transitions of Care|Comments Off on TOC ROUNDS: THE RIGHT RECIPE FOR REDUCING LENGTH OF STAY

HM2018 Abstract Number: 105

GEOGRAPHICALLY LOCALIZED MEDICINE HOUSE-STAFF TEAMS AND PATIENT EXPERIENCE

Background: In most hospitals, physicians provide care to patients across multiple units while nurses are often unit-based, resulting in team dispersion, and potentially impairing teamwork. Geographically localized care teams may demonstrate improved communication between team [...]

By | 2018-03-19T13:02:46+00:00 March 19th, 2018|Hospital Medicine 2018, Other, Research|Comments Off on GEOGRAPHICALLY LOCALIZED MEDICINE HOUSE-STAFF TEAMS AND PATIENT EXPERIENCE

HM2018 Abstract Number: 106

PATIENT ISOLATION FOR INFECTION CONTROL AND PATIENT EXPERIENCE

Background: Hospitalized patients placed on contact, droplet, or respiratory isolation due to a carrier state or infection with resistant or highly communicable organisms report higher rates of anxiety and loneliness and have fewer physician encounters, [...]

By | 2018-03-19T13:02:24+00:00 March 19th, 2018|Hospital Medicine 2018, Other, Research|Comments Off on PATIENT ISOLATION FOR INFECTION CONTROL AND PATIENT EXPERIENCE

HM2018 Abstract Number: 29

Comparison of Two Surveys Examining Satisfaction of Hospitalized Patients with Physician communication

Background: Centers for Medicare & Medicaid Services (CMS) recommends against the use of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) for determining patient satisfaction with physicians, however, hospital administrators often use HCAHPS scores [...]

By | 2018-03-19T12:59:08+00:00 March 19th, 2018|Communication, Hospital Medicine 2018, Research|Comments Off on Comparison of Two Surveys Examining Satisfaction of Hospitalized Patients with Physician communication

HM2018 Abstract Number: 42

QUANTIFYING THE OUTCOMES: A STRATEGY FOR MEASURING THE IMPACT OF YOUR SURGICAL CO-MANAGEMENT SERVICE

Background: Our institution is a Level 1 regional trauma center with a large inpatient volume. A large percentage of these patients are elderly, with the traumatic events occurring as sequelae of their age, debility or [...]

By | 2018-03-19T12:53:47+00:00 March 19th, 2018|Consultative Medicine, Hospital Medicine 2018, Innovations|Comments Off on QUANTIFYING THE OUTCOMES: A STRATEGY FOR MEASURING THE IMPACT OF YOUR SURGICAL CO-MANAGEMENT SERVICE

HM2017 Abstract Number: 293

A HOSPITALIST-RUN OBSERVATION UNIT: AN EVOLVING MODEL

Background: Observation units were initially intended to function as a short stay unit for lower acuity patients with specific diagnoses, however this traditional model is currently evolving.  Rising health care costs and changing health care [...]

By | 2017-04-25T23:15:44+00:00 April 20th, 2017|Innovations Abstracts, Value in Hospital Medicine|Comments Off on A HOSPITALIST-RUN OBSERVATION UNIT: AN EVOLVING MODEL

HM2016 Abstract Number: 257

Comparison of Time-Trends in Patient Satisfaction Between Teaching and Nonteaching Hospital

Background:   The overall national patient satisfaction scores have improved since the HCAHPS reporting began. However, it is unknown whether the improvement trends are different between teaching and non-teaching hospitals. Therefore, our objective was to [...]

By | 2016-02-01T08:00:34+00:00 February 1st, 2016|Finalist, Quality Improvement, Research Abstracts|Comments Off on Comparison of Time-Trends in Patient Satisfaction Between Teaching and Nonteaching Hospital

HM2016 Abstract Number: 198

Impact of Standardized Admission Process on Patient Experience/satisfaction

Background: The need to improve patient satisfaction (or patient experience) is increasing dramatically. Patient satisfaction is not only a direct indicator of quality of care but it is also an important component of pay for [...]

By | 2016-02-01T08:00:34+00:00 February 1st, 2016|Quality Improvement, Research Abstracts|Comments Off on Impact of Standardized Admission Process on Patient Experience/satisfaction