Patient Satisfaction and Patient complaints

/Tag:Patient Satisfaction and Patient complaints

HM2017 Abstract Number: 208

UTILIZING UNIT SPECIFIC PATIENT COMPLAINT DATA TO IMPROVE PERFORMANCE AND INCREASE PATIENT SATISFACTION: THE EXPERIENCE ON AN INPATIENT MEDICINE UNIT AT A LARGE URBAN ACADEMIC CENTER

Background: Patient complaints reflect their unmet expectations and are a valuable resource to understand key drivers of patient experience. It is unclear, however, how patient complaints can be used to improve service quality and guide [...]

By | 2017-04-20T17:34:49+00:00 April 20th, 2017|Innovations Abstracts, Quality Improvement|Comments Off on UTILIZING UNIT SPECIFIC PATIENT COMPLAINT DATA TO IMPROVE PERFORMANCE AND INCREASE PATIENT SATISFACTION: THE EXPERIENCE ON AN INPATIENT MEDICINE UNIT AT A LARGE URBAN ACADEMIC CENTER