patient experience

/Tag:patient experience

“DON’T LET THE GOWN GET YOU DOWN”: HOW PATIENTS AND PROVIDERS PERCEIVE HOSPITAL GOWNS

Background: Although the intended purpose of the hospital gown is not to cause harm, it reinforces the role of being subordinate to the physician. Gowns put patients in a vulnerable position because they can be [...]

By | 2019-03-11T14:23:36+00:00 March 11th, 2019|Hospital Medicine 2019, Quality Improvement, Research|Comments Off on “DON’T LET THE GOWN GET YOU DOWN”: HOW PATIENTS AND PROVIDERS PERCEIVE HOSPITAL GOWNS

“TALKING HOSPITALIST:” A LEARNER-CENTERED PROFESSIONAL DEVELOPMENT SERIES FOR EFFECTIVE COMMUNICATION

Background: Multiple recent studies have demonstrated a link between effective clinician communication and patient experience of care in the hospital. Additionally, at a time of unprecedented rates of clinician burnout, communication challenges can negatively impact [...]

By | 2018-03-19T12:53:00+00:00 March 19th, 2018|Communication, Hospital Medicine 2018, Innovations|Comments Off on “TALKING HOSPITALIST:” A LEARNER-CENTERED PROFESSIONAL DEVELOPMENT SERIES FOR EFFECTIVE COMMUNICATION

3-IN-1: MEETING THE NEEDS OF PATIENTS, RESIDENTS, AND THE INSTITUTION DURING HOSPITAL DISCHARGE

Background: High quality discharges improve patients’ health outcomes and experience and are a vital component of resident education. Our internal medicine residency program has had challenges in sustaining our efforts to improve discharge planning and [...]

By | 2018-03-19T13:10:05+00:00 March 19th, 2018|Hospital Medicine 2018, Innovations, Transitions of Care|Comments Off on 3-IN-1: MEETING THE NEEDS OF PATIENTS, RESIDENTS, AND THE INSTITUTION DURING HOSPITAL DISCHARGE

5 STAR HOSPITALS BASED ON PATIENT EXPERIENCE PROVIDE FEWER CLINICAL SERVICES

Background: Centers for Medicare and Medicaid Service (CMS) publicly report patient experience star ratings for hospitals generated from their performance on the Hospital Consumer Assessment of Healthcare Provider and Systems (HCAHPS) survey. The objective was [...]

By | 2019-03-18T13:23:57+00:00 March 11th, 2019|Finalist Posters - Research, Hospital Medicine 2019, Other, Research|Comments Off on 5 STAR HOSPITALS BASED ON PATIENT EXPERIENCE PROVIDE FEWER CLINICAL SERVICES

Comparison of Two Surveys Examining Satisfaction of Hospitalized Patients with Physician communication

Background: Centers for Medicare & Medicaid Services (CMS) recommends against the use of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) for determining patient satisfaction with physicians, however, hospital administrators often use HCAHPS scores [...]

By | 2018-03-19T12:59:08+00:00 March 19th, 2018|Communication, Hospital Medicine 2018, Research|Comments Off on Comparison of Two Surveys Examining Satisfaction of Hospitalized Patients with Physician communication

DESIGN THINKING TO IMPROVE PATIENT EXPERIENCE

Background: Hospitalization can be overwhelming for patients. Diagnostic uncertainty is common, and patients interact with many professionals who present information that may seem confusing. We bring a design thinking perspective to creating more patient-responsive hospital [...]

By | 2019-03-11T14:26:56+00:00 March 11th, 2019|Hospital Medicine 2019, Research, Value in Hospital Medicine|Comments Off on DESIGN THINKING TO IMPROVE PATIENT EXPERIENCE

DEVELOPING AND OPERATIONALIZING A HOSPITAL MEDICINE SPECIFIC PATIENT & FAMILY ADVISORY COUNCIL (PFAC)

Background: Patient & Family Advisory Councils (PFACs) are groups of patients and caregivers who share their overall experiences of care and perspectives on specific topics with hospital leaders at regular meetings. PFACs provide a crucial [...]

By | 2019-03-11T14:19:10+00:00 March 11th, 2019|Hospital Medicine 2019, Innovations, Other|Comments Off on DEVELOPING AND OPERATIONALIZING A HOSPITAL MEDICINE SPECIFIC PATIENT & FAMILY ADVISORY COUNCIL (PFAC)

EFFECT OF TEACHING TEAM STRUCTURE ON RATES OF NURSING AND FAMILY ATTENDANCE DURING FAMILY CENTERED ROUNDS

Background: Family centered rounds (FCR) was first defined by Sisterhen in 2007 as “interdisciplinary work rounds at the bedside in which patient and family share in the control of the management plan as well as [...]

By | 2018-03-19T13:04:52+00:00 March 19th, 2018|Hospital Medicine 2018, Pediatrics, Research|Comments Off on EFFECT OF TEACHING TEAM STRUCTURE ON RATES OF NURSING AND FAMILY ATTENDANCE DURING FAMILY CENTERED ROUNDS

Exploring patient and clinic staff members’ experiences with transitional care services: A case study approach

Background: Patients, particularly the elderly and those who have chronic illnesses, often experience adverse events when transitioning from the hospital to home. An estimated 20% of all discharged patients suffer a preventable adverse event (e.g., [...]

By | 2018-03-19T15:44:36+00:00 March 19th, 2018|Research, Transitions of Care, Uncategorized|Comments Off on Exploring patient and clinic staff members’ experiences with transitional care services: A case study approach

GETTING FIT: A NOVEL FRAMEWORK TO IMPROVE COMMUNICATION

Background: Rising inpatient census, limited physical space and unpredictable admission rates introduce communication inefficiencies among doctors, nurses and patients.Purpose: At UC San Diego Health System, we aimed to streamline communication among physicians, patients and other [...]

By | 2019-03-11T14:16:51+00:00 March 11th, 2019|Communication, Hospital Medicine 2019, Innovations|Comments Off on GETTING FIT: A NOVEL FRAMEWORK TO IMPROVE COMMUNICATION

HOSPITAL EMR DEPLOYMENT AND PATIENT EXPERIENCE WITH PHYSICIAN AND NURSE COMMUNCATION

Background: Deployment of Electronic Medical Records (EMR) consumes significant enterprise-wide resources. Hospitals may be reluctant to introduce further changes during the same year, including patient experience improvement initiatives. Deployment efforts may stretch clinical leaders who [...]

By | 2018-03-19T13:06:26+00:00 March 19th, 2018|Hospital Medicine 2018, Research, Technology in Hospital Medicine|Comments Off on HOSPITAL EMR DEPLOYMENT AND PATIENT EXPERIENCE WITH PHYSICIAN AND NURSE COMMUNCATION

NURSING TELEPHONIC TRIAGE OF AFTER-HOUR PATIENT CALLS BY CLINICAL ADVICE SERVICE

Background: It is challenging for patients to navigate through complex healthcare systems after-hours. This leads to delays in patient care, patient/provider dissatisfaction, inappropriate resource utilization, readmissions, and higher healthcare costs. Prior to August 2015, non-medical [...]

By | 2018-03-19T13:04:06+00:00 March 19th, 2018|Hospital Medicine 2018, Innovations, Transitions of Care|Comments Off on NURSING TELEPHONIC TRIAGE OF AFTER-HOUR PATIENT CALLS BY CLINICAL ADVICE SERVICE

PATIENT ISOLATION FOR INFECTION CONTROL AND PATIENT EXPERIENCE

Background: Hospitalized patients placed on contact, droplet, or respiratory isolation due to a carrier state or infection with resistant or highly communicable organisms report higher rates of anxiety and loneliness and have fewer physician encounters, [...]

By | 2018-03-19T13:02:24+00:00 March 19th, 2018|Hospital Medicine 2018, Other, Research|Comments Off on PATIENT ISOLATION FOR INFECTION CONTROL AND PATIENT EXPERIENCE

Point of Care Ultrasound Improves Shared Diagnostic Understanding Between Patients and Providers

Background: Point of care ultrasound (POCUS) has become an integral part of the physical examination and a valuable diagnostic tool. POCUS is unique among medical technologies in that it requires physical co-location of the provider [...]

By | 2018-03-19T15:44:35+00:00 March 19th, 2018|Research, Technology in Hospital Medicine, Uncategorized|Comments Off on Point of Care Ultrasound Improves Shared Diagnostic Understanding Between Patients and Providers