As the hospital workforce becomes increasingly interdisciplinary in recognition of the different skillsets required for effective patient care, high quality communication will become ever‐more critical. How often various team members communicate, and the paths along which information flows, is poorly understood. We used network analysis to document intra‐ and inter‐disciplinary communication in one hospital based on electronic communication.
Our analysis relied on between‐provider communication using CareWeb Messenger (CWM), a system designed, developed, and implemented at our academic medical center as a web‐based, mobile‐enabled tool hybridizing Facebook and Twitter‐style functionality with text paging, treating each provider and patient as a “wall”. Users are able to view their own and patient’s “walls” but are able to message both users and non‐users on pagers or wireless phones. CWM tags each generated message by its sender/user, recipient, subject patient if applicable, and date/time, as well as the message’s content. We used the body of deidentified messages to visualize provider communication patterns using Gephi, an open‐source network visualization program.
In this preliminary, proof‐of‐concept analysis, we were able to plot inter‐ and intra‐disciplinary communication patterns in providers at our hospital who were using a new electronic communication tool. In the future, we foresee that such analysis could allow us to study the connectedness of various providers and disciplines to one another. We also plan to use these measures of connection and communication to assess correlation with outcomes such as length of stay and speed/appropriateness of response to clinical deterioration.
To cite this abstract:Khanna R, Giannella E, Paradis E, Sarkar U. Social Network Analysis of Interactions Between Providers Using Carewebmessenger, a Novel Communication Tool. Abstract published at Hospital Medicine 2014, March 24-27, Las Vegas, Nev. Abstract 3. Journal of Hospital Medicine. 2014; 9 (suppl 2). https://www.shmabstracts.com/abstract/social-network-analysis-of-interactions-between-providers-using-carewebmessenger-a-novel-communication-tool/. Accessed September 19, 2019.